Government loan scheme – urgent alternatives for businesses that don’t make the grade

7 out of 10 businesses fear they won’t survive the pandemic. The Coronavirus Business Interruption Scheme (CBILS) is supposed to help, but what if you don’t qualify? Don’t panic: there are other ways to raise money fast.

CBILS: not always the answer

CBILS is the government’s loan scheme for helping small to medium businesses through the Covid-19 crisis. It allows businesses (including freelancers and sole traders) whose cashflow has been affected by Covid-19 to access loans, overdrafts and other types of finance from a number of accredited lenders.

But only a small percentage of firms have actually secured funds from CBILS so far, with the British Chambers of Commerce reporting that 9% of businesses had failed to raise any money from the scheme.

It’s the main solution to cash flow problems that we’re hearing about, but many businesses are frustratingly finding themselves ineligible.

Over time, take-up of CBILS is likely to improve. But if you’ve already been rejected, you’ll need alternative ways to access funds. Now.

Alternative funding to CBILS

Samuel Harrison MAAT AATQB of SH Accounting Solutions Ltd says that so far, he’s been advising clients on looking at the government offerings. “As far as my business is concerned, I always keep aside extra funds for rainy days like this. However, if I did need to raise some money then I’d certainly consider alternative ways of finance as an option.”

We look at invoice finance and asset finance as alternatives below, which could be essential for getting through Covid-19 especially when paired with fintech lenders. Often offering much more flexibility and competitive rates, fintech companies are currently providing a lifeline to many. MarketFinance in particular have lent £2.9 billion to thousands of companies since 2012.

“As a fintech business lender, we’ve seen a significant upswing in applications from SMEs who haven’t been able to secure funding from traditional sources,” says Anil Stocker, Co-Founder and Chief Executive Officer of MarketFinance, and their quick online process sees funding delivered in days.

Key tip: Look beyond CBILS if you’re short of cash. And remember you’re not alone: other business owners and self-employed workers are suffering too.

1. Invoice finance

Invoice finance is a way of raising money from your outstanding invoices. So if your cash flow is dwindling but you’re owed money – and all attempts to get the invoices paid have so far failed – it could help by paying out quickly, rather than leaving you waiting for weeks.

There are different forms of invoice finance.

  • Invoice factoring is when you take on a factoring company to collect unpaid invoices (so customers will be aware that you’ve used a third party to raise invoices).
  • With invoice discounting you still chase your invoices and interact with customers, but the finance company lends you money against invoices which haven’t been paid. When your invoices are paid, you use the money raised to pay off the loan from the invoice discounter.

The pros and cons

The main advantage of either scheme is the potential for a quick boost to your cashflow: you could have money within a day or so, instead of weeks. Healthy competition between companies in this sector also means there’s lots of deals and options available to you.

One of the downsides with invoice financing is you’ll only immediately get a percentage of what’s owed on your invoice – say, 60-90%. Once the invoice is paid, then you get the remainder, minus fees.

To cover yourself if invoices aren’t paid, you can take out Bad Debt Protection when you sign up. With this, it will be up to the invoice finance company to seek payment on invoices where the customer won’t pay up. Without it, if an invoice is unpaid the finance company may hold you accountable. These are complex issues, however, and you will need to go through the details with the finance company if you’re interested in invoice financing.

If you opt for invoice factoring, your clients will be dealing with a third party company – the factoring company – which might negatively affect the way they view your situation. You won’t have any control over how they talk to your valued clients. That doesn’t happen with invoice discounting. On the other hand, your debtors might respond better to being approached by a factoring company than by you.

In addition, invoice discounting may demand better credit records than factoring as they’re lending you money against unpaid invoices, rather than taking over the invoices. But this is an ideal option if chasing invoices isn’t too much of a problem for you.

Some of the big names in invoice finance are Hitachi Capital Invoice Finance; Close Brothers Invoice Finance and Bibby Financial Services. All are open for business in these difficult times.

Key tip: Invoice financing is an option if you’ve got outstanding unpaid invoices and need the cash. But there are fees and you won’t get the full amount of your outstanding invoices. 

2. Asset finance

Your property, business premises, even your computers and office furniture are the assets of your business. They can be used to help you raise funds through asset refinancing.

While asset financing can be used to buy much needed equipment, asset refinancing lets you borrow against those assets. As it’s a secured loan (the security being the asset) it should be a cheaper way to borrow money if you are short of cash.

Does size matter?

Asset financing works for all sizes of businesses even sole traders, and deals can raise as little as £1,000. But as with any loan agreement, the finance company will have to know you can afford the repayments.

And what the asset is will determine what you can get: so called ‘hard’ assets like buildings may be easier to borrow against than ‘soft’ assets like furniture and electronics. In addition, asset finance is more of a long-term agreement than a quick solution to short-term money shortage.

However, it could be a cheaper way to borrow than others – because it’s a secured loan. That of course means that if you don’t make repayments, you risk losing your assets. Find the best deals through the Funder Finder tool on Informi.

Key tip: If you’ve got assets then you could refinance them to improve your cash flow. But remember that your assets are at risk if you don’t make repayments.

Look to fintech for financing

Innovation in technology has widened out the field for businesses seeking help with their finances. Companies including Crowdcube, Funding Circle and MarketFinance have taken a different approach to traditional lenders and for businesses feeling the pinch in the current environment, they offer an alternative.

With the very latest in financial tech, they can often turn deals around much quicker, or they can be open to more unusual business propositions than traditional lenders.

And they are certainly open to approaches from Covid-affected businesses.

“SMEs are crying out for cash and it’s worrying that so few know about invoice finance as an option,” says Anil Stocker, Co-Founder and Chief Executive Officer of MarketFinance.

“Ours is an ideal solution right now, enabling businesses to advance funds against their outstanding invoices through facilities that can be applied for very quickly online and which deliver funding within days. Since 2012, we’ve helped over 10,000 companies having lent them over £2.9 billion. They come to use us because we’re easy to work with and quick to get out lending fast.”

MarketFinance offers flexible invoice discounting plans – for example, you can have all, or just selected, invoices funded depending on your cashflow needs. So just like a mobile phone, you can choose whether to take out a contract, or ‘pay and go’. Get financing on a few invoices to tackle short-term cash flow issues, or take out a contract to deal with ongoing issues.

They provide business loans of up to £250,000 and could provide the funding within two days.

Crowdfunding

Crowdcube is a crowdfunding platform established in the UK in 2011. It’s aimed at raising money for start-ups, with BrewDog its biggest deal so far, raising £10 million.

The minimum you can raise is £50,000.

Darren Westlake, CEO and Founder of Crowdcube recently wrote on the shortcomings of CBILS saying: “The main problem …is that to be eligible the BBB (the British Business Bank) says a business must have a “borrowing proposal which, if it were not for the COVID-19 pandemic, would be considered viable by the lender”. A swathe of businesses who don’t fall into the lending categories defined by commercial lenders are excluded.”

Key tip: If you have clients who are planning to start a business, it’s worth looking at the crowdfunding option.

Don’t forget CBILS..

Just because you haven’t managed to secure CBILS help yet doesn’t mean you shouldn’t try again.

Fintech giant Funding Circle has just been approved for CBILS. It was set up ten years ago and is the UK’s largest small business loans platform. It has lent more than £6.2 billion to 57,000 plus UK businesses, raising funds from investors and lending out to businesses. It has just been accredited as a CBILS lender and will be taking applications from later this week.

Its UK Managing Director Lisa Jacobs said that CBILS “is vitally important for many small businesses affected by Covid-19 and we look forward to doing our part in supporting these businesses which are the backbone of the economy. We are working hard on finalising the legal and operational set up so we can start taking applications as soon as possible.”

The government launched an online tool on 22 April to help UK businesses, including the self-employed, to find the financial support available to them during Covid-19. It features a short questionnaire, which will signpost you to relevant government support. Click below to access the tool.

In summary

There are other options if CBILS doesn’t work for you. Invoice financing or raising money against assets are great options and you could look to crowdfunding too. Check out the Funder Finder tool on Informi, our sister site, to get a quick list of potential solutions.

Bear in mind that you aren’t alone: everyone is suffering in this crisis and there’s plenty of help and support on offer. Connect with your wider AAT community on the AAT Discussion forums to see how your peers are coping, or even get advice on specific issues you’re encountering.

Stay safe.

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5 tips for working effectively from home

This content is sponsored by ACCA.

As an increasing number of companies shut their doors to keep staff as safe as possible, many office-based employees are finding themselves joining the homeworking club.

It can take some adjustment, particularly if the regime is to last a prolonged or indefinite period of time. Here are some tips for staying focused.

1. Consider your setting

‘Think carefully about your surroundings when planning your home working space. For example, if you have a conference call scheduled for a day when you are working remotely, choose somewhere particularly quiet. Even though you may be working from home, you should still present a professional image to your clients and colleagues.’
Phil Sheridan, senior managing director at Robert Half UK

‘If you have a spare room or study to use as a home office, keep anything work-related in there. Setting yourself up on the couch tends to blur the line between home and work.’
Jonathan Firth, managing director at Michael Page Finance & Consultancy

‘Find a space to work that you can call your own. Sharing the kitchen table or balancing documents on the sofa makes your efforts feel semi-permanent and can hamper productivity. Environments can have a dramatic impact on our output. Gather everything you need so it’s to hand and you don’t waste time setting up at the start of the day.’
Jez Rose, behaviour expert and author of Flip the Switch, which encourages readers to change their behaviour to improve personal effectiveness

2. Maintain a routine

‘Get out of bed, shower and eat your breakfast as you usually would prior to your commute, and be ready to start work by 9 am. There should be no difference in your working day, other than your location. Your manager will be looking for the same commitment and even improved productivity when you work from home.’
Phil Sheridan, Robert Half UK

‘Act as though you are going to the office – staying in your pyjamas won’t get you geared up for work.’
Jonathan Firth, Michael Page Finance & Consultancy

‘Your working schedule should be determined the evening before, so you don’t waste any of the working day.’
Jez Rose, behaviour expert

‘Make a specific list of everything that needs doing. If you know your day hour-by-hour, you are more likely to stay focused and achieve your self-recommended deadlines. Tick jobs off when you’ve completed them.’
Jonathan Firth, Michael Page Finance & Consultancy

3. Self-manage, but stay accountable

‘You must be quite clear about what is expected of you and how your home-working performance will be assessed. Has your manager laid down monitoring arrangements for the output of your work?’
Alan Price, chief executive officer at HR consultancy Croner

‘If you have clear parameters to work within, you’ll find it easier to be accountable for your own time management. And if you can prove you are easy to manage when working from home on an ad-hoc basis, further flexible working opportunities may arise.’
Phil Sheridan, Robert Half UK

‘Clear goals are one thing, but reminding yourself why you’re doing what you’re doing is also important. Be aware of not only your actions but of the consequences of your actions too. That’s especially important when you find yourself cleaning the house, emptying the dishwasher and watching Netflix when you should be working.’
Jez Rose, behaviour expert

‘The fastest way for your employer to know that you aren’t taking the opportunity to work from home seriously is if you start missing deadlines and the quality of your work suffers.’
Phil Sheridan, Robert Half UK

‘One of the hidden challenges with working remotely is that you relax more than you would do if you were at work. When you find yourself justifying why a piece of work can’t get done, summon up the drive to carry on working by changing your language. Replace “no, because…” with “yes, if…” and challenge yourself to make it happen.’
Jez Rose, behaviour expert

4. Keep lines of communication open

‘Working remotely means more autonomy, but you are still part of a team and should communicate with your manager and colleagues in the usual manner. If you go quiet and ‘disappear’ for the day, you will place pressure on your co-workers. Your business contacts should also be able to contact you when and how they usually would, as if you were physically in the office.’
Phil Sheridan, Robert Half UK

‘But do turn off any unnecessary notification tones. When your workflow is disturbed, it can take upwards of four minutes for you to return to an optimum productivity level.’
Jez Rose, behaviour expert

‘Check in with colleagues – remind yourself that you are at work, even if you are not at the office. Phoning to update your boss or colleagues will also make you feel more connected with what’s going on in the business.’
Jonathan Firth, Michael Page Finance & Consultancy

5. Remember your work-life balance

 ‘Give yourself time for lunch, for the benefit of your health and your work. Try and stay away from your computer at this time as well – go for a walk or run an errand.’
Jonathan Firth, Michael Page Finance & Consultancy

‘Define morning and afternoon breaks too. Make sure you have start and finish times for breaks and for projects you are working on.’
Jez Rose, behaviour expert

‘Working from home requires discipline, dedication and self-motivation. For some, it can be the key to finding a happy work-life balance and excelling at their job.’
Jonathan Firth, Michael Page Finance & Consultancy

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If you’ve completed the AAT Professional Diploma in Accounting you’ve already started your journey to ACCA. You will receive free exemptions, meaning you will get a head start and qualify sooner.

Visit the ACCA website to find out more

This content is sponsored by ACCA.

Revise smarter not harder with the AAT revision plans

Power up your study and revision skills with advice from our experienced tutors.


Study methods and skills series


In the final article of our study methods and skills series, we’re looking at studying outside of the classroom. Whether you’re a distance learner or simply doing homework, the main study skills are the same.

Study timetable

You should already have a study timetable in place from the previous article, which shows you:

  • when you’re attending taught sessions (online or offline)
  • when you’re self-studying
  • and when you’re relaxing.

Download the study timetable here if you haven’t done this yet, and check out this article for guidance on filling it out: Study in chunks with AAT’s study timetable.

A well-planned schedule is one of the keys to successful study. It’ll enable you to space out the required number of study hours per unit, factoring in ‘down time’ for your brain to relax and unwind.

Your unit revision plan

Your study timetable from the previous article will help you maintain a schedule with your studies and social time, establishing a pattern to keep you on track.

Alongside this, you then need to fill out a unit revision plan and overall revision plan, breaking down each unit into bite-size revision chunks, and planning out how you’ll revise the unit effectively over time.

Hopefully your provider has given you guidance on this, but it may be something you have to create on your own. Ultimately it’s your responsibility to stick to it and keep yourself on track.

The unit revision plan has a slot for you to fill in the date your exam is booked for; don’t ignore this. It’s advantageous to book your exam at the planning stage – to motivate you to work towards a specific goal.

And if you’re reading this during the Covid-19 lockdown, then set a date for when lockdown might be over and when you’d hope to take your exam. It’s helpful to have a specific goal in mind, like an exam-date, to keep you motivated. And if lockdown restrictions are still in place when the date comes, you will simply shift it to later. But you’ll know you were ready for that date.

One of the main problems distance learners face is actually sitting their exams. Avoid this by booking your exam as part of establishing your revision timetable and plan, and commit to finishing your studies for that date.

With the revision plan in place, it’s time to get started with studying at home, using those home-based study skills we referred to in the first article on choosing your study method

Strategies for getting started

The most important skill is the ability to actually get started. 

This applies to your very first study session, and every session thereafter. It does get easier once you’ve established a routine, but self-regulation or self-discipline is key.

1. Short-term targets and rewards

People tend to say, “think about how great it’ll feel to complete your course,” but for many students, that’s simply too far away to be a meaningful goal. Instead, we recommend you set short-term targets with frequent rewards. 

The greater the target, the larger the reward. So if there’s a particular topic you know will be a real struggle for you to study, then set aside a big reward for completing that topic, e.g. a shopping spree, or a full day off to enjoy yourself.

2. Chunking your work

Another way of dealing with the daunting task of starting to study is to think small. 

If you can’t face three hours of study (and we recommend smaller time frames anyway), how about simply thinking about getting your books out or switching on the computer. 

Then make yourself a cup of coffee. 

Wander back to your study place and open the right page. 

Maybe do one question or read one paragraph. 

Before you know it, you’re deep into your studies without that feeling of dread at the amount you have to do.

What you’ve done here is chunked the task into very, very small pieces.  A bit like looking at a large pile of ironing. You can’t face doing it all, but might just be able to do one t-shirt, then maybe another, and finally something more challenging, like a shirt. 

Of course, some people like ironing, but then some people find it easy to start studying too.

Study materials

Now let’s think about the materials available to you. 

1. Pre-recorded videos

If you’re watching pre-recorded videos (which vary from fully-scripted, animated videos with subtitles, to listening to someone talking over a document with a highlighter), think about how you’ll interact with the video. 

Depending on the length, you may want to watch it once and then a second time taking notes. Make sure you copy down any words or calculations you think are important in your learning points & theory notebook. 

The great benefit of video is you can pause and rewind, watching the same bit again and again, going through an example very slowly. 

Note the bits that you find difficult and see if you can research them further. You can revisit videos as part of your revision so make sure you know which topics are covered where.

2. Textbooks and written learning materials

Similarly, with textbooks and written learning materials which are explaining theory, write notes in your own words into your notebooks. 

Scientific experiment has shown that if you write something down, even if you never read it again, you’re more likely to remember it.

3. Talking through what you’ve learned

Walking and talking really works. 

If you can, take someone (or the dog) for a walk and discuss what you’ve been learning. Or go by yourself and talk in your head. 

Great scientists like Charles Darwin and more recently Professor Higgs (of Higgs boson fame) went for long walks, and discussed or thought-through their theories, gaining inspiration on foot. 

Scientific studies have shown this is really effective when trying to sort stuff through in your head. It’s particularly good if you’ve hit a wall, and just can’t understand what you’re looking at. 

Leaving the subject for a short while and doing something else that doesn’t take much brain power (like walking) allows your brain to get on with figuring it out in the background. How often do you forget something, only to remember it later?

A great debate with fellow students also really helps.

4. Flash cards

Use flashcards.

They may seem a bit old-school now, but the scientific evidence for the effectiveness of flash cards is in no doubt. If used correctly, they can help you access details from your long-term memory. 

Create flash cards as you progress through your studies, summarising key points in enough detail for the level of study. When exam time starts getting close, you’ll have a fantastic resource at your finger tips.

Get a critical friend to quiz you with your cards regularly. This will help embed early course materials alongside more recent material. 

Practice, practice and practice – including for the dreaded written questions. 

If you don’t practice, you won’t do well!  Remember that it is ok to get questions wrong if you learn from the experience, when you find a similar question in the future you can pat yourself on the back if you spot where you went wrong last time and avoid the same error.  Consider this point; falling over is just another way of regaining your balance.

In summary

Overall, when revising, look closest at your weaker areas. Focus your studies on these topics and you’ll set yourself up well for your assessments. Plus, difficult study earns big reward.

And whilst practice assessments are invaluable as a resource (and can be found on the AAT Learning Portal), don’t fall into the trap of just learning how to do the practice assessments. Make sure you go deeper with your studies and really understand each topic fully when you study it.

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Why now is a good time for accountants to get emotional

Emotional intelligence is a critical skills for 21st century accountants, explains Jo Owen, author of Resilience: 10 habits to thrive in work and life.

With the extra challenges of maintaining motivation and mental health while remote working, emotional intelligence it has become even more important during the lockdown.

Understanding emotional intelligence, often referred to as EQ (which stands for emotional quotient), is important for building strong working relationships and managing difficult situations – such as stressed clients – more effectively. While “emotional quotient”, is technically correct, it could more helpfully be termed “effectiveness quotient”. – for emotional intelligence is not a test of being nice, rather your effectiveness at work.

How EQ helps managers

EQ matters because it determines how well you manage yourself and others.

You are managing others even if you have no direct reports; you need to manage your boss, your colleagues and your clients.

Managing others includes motivating them to help you, aligning agendas, dealing with conflict, setting expectations and building networks of trust and support. Because these are not traditional intellectual skills, we can loosely call them emotional skills. They are effectiveness skills because they enable you to make things happen.

How do others see you?

EQ starts with you – you cannot manage others unless you can manage yourself

As an adviser, a leader or a team player, you will be judged not just by what you do, but also by how you are.

Think back on the various advisers or managers you have had. You may struggle to remember exactly what they did, and whether they beat the budget by 3.7%.

But you will remember vividly what they were like.

You will be remembered the same way – for how you are.

At work, how you are prejudices your performance. If you are positive, proactive and loyal, your clients are more likely to forgive your mistakes than if you are cynical, reactive and less than loyal.

Keys to EQ

Managing yourself effectively is based on two basic principles:

  • You can choose how you feel: just because someone you dislike tries to annoy you, there is no law that says you have to be annoyed. That is your choice. If you let the world dictate how you feel, you are a victim. You have agency and choice about how you feel. Choose well. How you feel will be reflected back to you by others.
  • You can learn productive habits of mind: just like you can learn any other skill.

Become an optimist

Even optimism can be learned.

At the end of each day, write down three good things about the day.

Within a month you start to build an acute awareness of all the major and minor miracles of modern life that we normally take for granted. It’s hard to have a bad day when you wake up to hot and cold, clean running water every day and realise it is a miracle that our ancestors could not dream of.

If managing yourself is hard, managing others is even harder.

To misquote Winston Churchill, it is “a riddle wrapped in a mystery inside an enigma”. Fortunately, he went on to offer an answer: “But perhaps there is a key. That key is self-interest…” Yet that simply leads to another problem; how do we understand other people’s self-interest?

Answering that puzzle leads to perhaps the single most important EQ skill – listening.

Listening skills

All the best leaders, best communicators and best salespeople have the same characteristic – they have two ears and one mouth, and they use them in that proportion. Listening is far more effective than talking, especially when you are building rapport with your clients. Talking invites disagreement; listening invites agreement.

Listening is effective because it:

  • Helps you discover what the other person thinks, wants and fears. You can then tailor your ideas to their beliefs.
  • Is very flattering – in a time-starved world, listening is a way of showing that you value the other person’s views so highly that you are ready to invest your time in listening to them.
  • Builds agreement – when you listen well, you can find areas of agreement. Focus on those and suggest that your idea has been enriched by their thinking. This flatters, but it also drives to agreement because people rarely argue with an idea that they think they have shaped.

The essence of good listening involves more than strapping duct tape across your mouth. Two simple techniques help:

  • Ask open questions that are impossible to answer with a yes/no reply. Open questions elicit rich responses. A smart question beats a smart reply every time.
  • Paraphrase by repeating back to the person what you think they have said, using your own words. This forces you to listen, shows that you have listened and avoids later misunderstandings. 

It can take a lifetime to master EQ. But the point is not to master EQ – it is to be effective in your role as an accountant. These simple habits and techniques will set you apart from your peers and dramatically improve your effectiveness.

Characteristics of EQ

Author and scholar Daniel Goleman outlines five constructs for EQ:

1 Self-awareness
Understanding your emotions and trusting your instincts or intuition, as well as being able to honestly self-evaluate for strengths and weaknesses.

2 Self-regulation
Managing or controlling your emotions and impulses, including being able to think before acting in different situations.

3 Motivation
Motivated to be productive and effective in everything you do, as well as being prepared to defer short-term results for long-term success.

4 Empathy
Identifying with and understanding the wants, needs, viewpoints and challenges of others, such as being able to put yourself in someone else’s shoes.

5 Social skills
Managing relationships and communicating effectively, including being a team-player and being willing to put the success of others before your own.

How accountants are using emotional intelligence

Chris Conway, director and co-founder of Multiply Accountancy

We have modified our approach to recruiting recently, as we have found that knowledge can be taught, but attitude can’t.

Our approach to recruiting at Multiply Accountancy is now very much focussed on how well we think the candidate’s attitude fits with the Multiply ethos.

We put a big emphasis on quality and service as a company, and therefore need to recruit for people who align well with this. We encourage our people to get to know our clients, and almost become part of their team. It is therefore essential that we get the right people for this and support them in the right way.

Internally, we work hard to understand what motivates an employee. Our employees know that their happiness is as important as the company’s success and, having experienced the opposite first-hand, we are committed to ensuring the employee and employer goals are closely aligned. We firmly believe this creates both a great place to work and a successful business – they are not mutually exclusive ambitions.


Alastair Barlow, founder of Flinder

After leaving PwC, one of the things that struck me was how an employee can continue working unhappily or disengaged for some time without mentioning what’s going on. This can result in all of a sudden them handing their notice in.

The things that were on their mind could easily have been changed but often by this point it’s too late, as they’ve made their decision.

We want to make sure we are way ahead of the game and understand how people feel. Not what they are doing, but how they are feeling.

We encourage our people to self-reflect each Friday (at a minimum) on how they are feeling, so we can get a read on anything that is frustrating them. We then try to discuss with them as real-time as possible to put in interventions and make them happy.

It’s worked well on a number of occasions when we’ve received a self-reflection on a Friday and thought best to speak to them then. This has relieved them of what was worrying them or concerning them.


More information

Find out more about EQ and try your skills with this test.

Cyber-security and the threat of working from home

Working from home – as millions of us have had to since Boris Johnson’s big announcements mid-March – has made many of the businesses we own or work for less secure than ever before.

Here we look at several real-life examples of cyber attacks and what you can do against them.

Life after lockdown

Cyber criminals haven’t called a truce because of coronavirus (Covid-19). If anything, they are looking to exploit the multitude of unprotected home PCs, whose owners never quite got round to installing the latest anti-virus software or system updates.

The following real-life examples of cyber-crime all took place before the lockdown started. These were in the “good old days” when IT departments were well-placed to try and prevent such incidents. Sloppy security right now could make attacks like this even easier to pull off…

Phishing attack against Office 365 user

Cyber criminals have become adept at infiltrating business email systems for all sorts of nefarious means – as many a business has discovered to their horror.

Once in, the criminals can not only send out emails purporting to come from a real person at the business in question, they can sometimes go deeper and may even be able to gain admin access to the whole system.

Damien Gelder, technical consultant at IT and cybersecurity specialists Q2Q IT (www.q2q-it.com), picks up the story of one of their B2B clients: “They were using Microsoft’s Office 365 system, which can be quite robust, but they had a fairly lax approach to security,” he says. “Cybercriminals were able to get into their system – via a phishing attack – and were then able to pose as a member of staff and convince a supplier to pay £50,000 that they owed into a ‘new’ bank account, which was, of course, the scammer’s.”

Not only did the company go through the stress of losing the £50k (though this was eventually recovered), but equally troubling, says Gelder, was the inconvenience and reputational damage they endured. “They had to telephone all of their clients and explain that they should temporarily ignore any emails from the business,” he says.

Gelder and his colleagues were able to get the client back in business by migrating them to a new Office 365 platform and introducing 2-factor authentication whenever anyone signed in to their work email. Other measures included improved email scanning with phishing protection, better management of the 365 admin account, training for staff and the introduction of a new telephone validation system for transactions over a certain size.

Warning signs

  • Always be wary of a business contact or colleague suddenly asking you to send money to a new bank account.
  • Criminals often buy a similar domain name to that of the business they are mimicking and then send out an email from [email protected] instead of [email protected], for example.

Website duplicated to harvest client data

It’s every customer’s nightmare – going into a familiar website, entering your login details and then finding out at a later date that the site was actually a replica being managed by cybercriminals… who now have your data.

“This happened with a client we were asked to assist in the financial sector whose website had been copied and replicated,” says Patrick Martin, head of threat intelligence at digital risk protection company Skurio (www.skurio.com).

“First, the attackers registered a domain with a similar spelling, a method known as typo-squatting, which was virtually undetectable from the original,” Martin explains. “Then, using HTML code, the bad actors duplicated the company’s website in real-time.

Visitors to the fake site saw a mirror reflection of the actual site. Customers were fooled into entering the login portal to check their accounts and apply for loans, but unknown to them every keystroke was visible to the hackers.”

Once the account credentials had been gathered, the hacker was free to sell the details or use them for personal gain.

“It was two weeks before the website owners found out,” says Martin, whose team were brought in to fix the issue – a job that encompassed taking down the fake website, and coming up with a list of recommendations for the client to help prevent it happening again.

Warning signs

  • Proactively monitor  domain registrations similar to your company’s.
  • Initiate an active log review of your website and server traffic to reveal any repeated HTML requests from a fake or malicious site to your genuine site.

Card fraud

Criminals like to suck up the details of business credit cards whenever they can (via fraudulent calls, card-skimmers etc.) because credit limits are often higher than on personal accounts.

  • Remember to check your statement regularly, and if you spot an irregularity, immediately contact the card company.

Hackers demand thousands in ransomware attack

Ransomware attacks are depressingly common – usually a hacker will break into your network, close it down and demand a sum of money to return access/data.

Global aluminium producer Norsk Hydro lost a reported £45m after one such attack last year – the fee to tidy up the mess as opposed to paying the ransom – but Jamie Durham, founder of Leeds-based IT specialists Systemwork, says that SMEs should never think that only large firms are at risk.

He cites a recent case he was involved in, which saw him help a business in the transport sector that had been subjected to an attack. Having gained access after a previous IT provider left a hole in the company’s security, the cybercriminals proceeded to infect the business network with the notorious Ryuk ransomware. “Once they had destroyed the backup infrastructure, they encrypted all the files,” says Durham.

  • The police recommend you don’t pay ransom demands.
  • If you pay up, you may get listed as a soft target on the dark web.

Warning signs

  • The most likely indication of a ransomware attack is authorised users finding themselves locked out in the weeks before an attack.
  • Criminals will try to gain access to one account so that they can escalate their permissions and eventually gain administrator access.

Impersonating company emails

Randal Pinto, co-founder of cybersecurity company Red Sift (ww.redsift.com), says that email is inherently insecure.

Unless companies take proactive steps to protect company email, skilled cybercriminals can easily send out emails from what appears to be your business account.

“We were called in to help an investment banking client whose audit had flagged up the need to make sure they had a secure email system, as reputation and trust were important to them,” says Pinto. “They had no idea there were any issues, but when we went in we could see that literally millions of emails had been sent by scammers impersonating their business email address.”

While some attacks of this nature are targeted, with the criminals perhaps having acquired stolen data about specific customers, many take the scattergun mass-spam approach. Red Sift’s fix involved ring-fencing all of the bank’s approved systems – email, Salesforce and so on – and then blocking out everything else.

Warning signs

  • If your email marketing campaigns suddenly take a dive, it’s a possible sign that they aren’t getting through because someone has been sending huge amounts of spam in your name.

Phishing email compromises bank

Just when you start to think you have a handle on the kind of scams that cybercriminals like to inflict upon businesses, along comes a case that serves to remind you just how innovative they can be.

Brian Hussey, VP cyber threat detection and response at Trustwave (www.trustwave.com) picks up the story: “It started in Eastern Europe with a group that were targeting banks, but it had spread to the UK by the time we were asked to get involved,” he says. “And it began with a phishing email, as so often happens.”

Having tricked one person in the business to click on a malicious link, the hackers were able to gain access into the bank’s network and quietly set about improving their access privileges. Once they had top-level access, they used real people to go into banks and open accounts. As the people applying for these accounts gave no credit history, they were deemed high-risk customers and not given any overdraft facility. But they were given a cash withdrawal card.

“Now all the hackers had to do was go into the system and lower the risk rating of these accounts so that they could get £20,000-£30,000 overdrafts,” says Hussey. A rapid succession of cash withdrawals quickly saw the overdrafts maxed out, and the “customers” were gone – having taken around £5m with them.

Trustwave – experts in helping businesses fight cybercrime – were called in to investigate, find evidence for the police and to improve the system to prevent future attacks.

Warning signs

Often, says Hussey, these are very difficult to spot. “Cybercriminals are increasingly sophisticated and the creativity of the attacks is absolutely endless,” he says. “Your business needs the right systems in place – such as threat monitoring – and you need to remember how phishing attacks can so easily let someone in.”

Safety tips for homeworking

  • Use strong passwords.
  • Use multi-factor authentication.
  • Keep software and operating systems up to date.
  • Secure wi-fi networks.
  • Change default passwords with routers.
  • Use firewalls and anti-virus software.
  • Don’t allow family members to use work devices.
  • Use only company-approved file storage.

These tips are explained in greater detail in this free download.

Study Tips: Fixed overheads #1 – budgeted overheads and overheads recovery

In this article for our level 3 AAT students, we’re going to focus on indirect expenses, in other words, overheads; what are they, how are they budgeted and how are they absorbed.

Management accounting aids the planning, decision making and control cycle used within businesses by enabling the cost of output to be calculated. This is done by combining the three elements of cost; material, labour and expenses. But how to indirect expenses, or overheads, factor into it?

What are overheads?

Overheads can be defined as all the costs of a business that are not direct materials, labour or expenses, that is, they are costs not directly attributable to units of output. 

Overheads are a business’s indirect day to day running expenses such as rent, insurance, utilities, telephone and internet costs.

They also include indirect material costs, which are items that can not be directly traced to a unit of output and indirect labour costs, for example, the salaries of all employees who are non-production workers.

How are overheads budgeted?

Management, as opposed to financial, accounting is generally concerned with using financial information to project into the future and produce forecasts and budgets. Historical overhead costs will be used as the basis of upcoming budgets.

Let’s imagine we are the cost accountant for Charlie’s Chocolates Ltd, a company that makes premium quality hand-finished chocolates, and are preparing the budget for the first quarter of the next financial year. 

Using the actual overhead costs from the current quarter and adjusting them for expected changes, we have estimated the overheads will be:

Depreciation charge for machinery    £186,000

Rent, rates & insurance                        £72,000

Supervisors’ wages                               £94,000

Indirect labour                                       £77,000

Light, heat & power                               £18,000

How are overheads absorbed?

The total budgeted overheads are £447,000. 

This means that the company needs to absorb £447,000 into the cost of production over the course of the quarter in order to recover the money to pay these costs. 

However, overheads by definition are not part of the cost of output, in this case, chocolates. The direct cost of the chocolates will be calculated (the ingredients and production workers’ labour cost), and an additional amount will be added to cover a proportion of the overheads. This is called the overhead absorption or recovery rate. 

Estimated overheads are absorbed into the cost of production, in order for money to be recovered from customers to pay the actual overheads.

The rate is sometimes referred to as a recovery rate and sometimes an absorption rate, so it’s important to realise that they’re the same.

How is the overhead absorption rate (OAR) calculated?

Overheads can be absorbed into the cost of production on either a unit, machine hour or labour hour basis, depending on which is most appropriate.

Let’s say that Charlie’s Chocolates Ltd has five departments, all of which incurred some of the overheads but not equally. However, only two of them, production and finishing, are profit centres, which means they generate income as well as incurring costs.

The production department is machine intensive, but finishing and packing is done by hand. Therefore, machine hours should be used to calculate the production department’s OAR and labour hours for finishing.

However, before we can calculate the OAR’s we need to allocate and apportion the overheads to all five departments, and then reapportion the support department’s costs to the two profit centres in order for the OAR’s to be accurate.

The table below shows the departments and overheads:

This second table shows information that can be used to allocate overheads to a specific department, if they have been entirely incurred by it, or to apportion overheads between departments, if they can’t be allocated to just one.

Allocating the overheads

The first step is allocation. In this case, we have the indirect labour costs for each department and can allocate them accordingly:

Everything else will need to be apportioned, either between all the departments, for example, rent, rates and insurance, or just between a couple, for example, depreciation will only be shared between production and finishing.

Apportioning the overheads

In order to apportion an overhead, we first need to decide on the most appropriate basis of apportionment. This will relate to how the cost has been incurred. 

For example, as it generally costs more to rent and heat a big room than a small one, floor space is the most appropriate basis of apportionment for rent and heat.

The basic calculation for apportionment works on proportions. 

For example, the £186,000 depreciation cost must be divided between the production and finishing departments. The carrying amount of machinery is the most appropriate basis to use and is valued at £3,000,000 in total, the majority of which is for machinery in the production department. 

Therefore, production should be apportioned

£167,400 (£2,700,000 ÷ £3,000,000 x £186,000)

and finishing £18,600 (£300,000 ÷ £3,000,000 x £186,000)

as these amounts are in proportion to the basis of apportionment.

The same method is applied to all the other costs. 

Then the totals for each department calculated and cross cast to the overall total of £477,000.

If you would like to have a go, before reading on, you can check your answers with mine once you have done so.

Be careful when you need to round figures that you don’t end up £1 out with any overhead’s total. Apportion the supervisors’ wages on the basis of the production workers labour costs.

The total overheads are now divided between the five departments.  The extra rows are used to reapportion the support department costs to the two departments to which the output is directly traceable. 

Maintenance staff spend 85% of their time in the production department, administration costs are to be reapportioned equally and stores on the most appropriate basis. 

Again if you would like to have a go before reading further, my answers are below for you to check your figures against.

In summary

Now we have allocated and apportioned the overheads we can calculate the OARs.

If expected production levels result in budgeted machine hours of 600,000 in the production department and 18,000 budgeted labour hours in the finishing department for the quarter, then the OAR for production will be:

£0.53 per machine hour (£317,951 ÷ 600,000 hours)

and £7.17 per labour hour (£129,049 ÷ 18,000 hours) for finishing.

In the next article we look at how the actual overheads differ from the overheads recovered via the OAR’s, and what that means for over and under absorption.

Read more study tips articles on AAT Comment:

The new AAT Lifelong Learning Portal has been launched

We’ve just launched a brand new hub for learning content and resources. The AAT Learning Portal is the new home for your study support resources and will allow you to track and evaluate your progress whilst managing all your key resources in one place.

We know our study support resources are very important to you. So, we wanted to make sure the new platform was as flexible as possible, to keep pace with the way you study and engage with media. 

The Learning Portal will still allow you to access all the same great resources, such as e-learning, Green Light tests, practice assessments and more. But, it will now be easier to use and have many more new features. 

What will the new learning portal allow you to do?

  • Access your AAT study support resources more easily
  • View your current learning activity
  • View your previous learning activity
  • Add review notes to resources, so you know which were useful to you
  • Add reminder dates to resources so that you don’t overlook them
  • View recommendations on topics that may interest you
  • Bring in resources from other locations, such as from your training provider or favourite blogger to help you with your learning

E-learning has had a dynamic makeover

With the e-learning modules, you have the opportunity to drill down on some of the key topic areas. With a blend of easy-to-understand facts, interactions and questions, you can retake these modules whenever you need to. 

Real-life scenario e-learning is a chance to bring together elements of what you’ve learned on that unit and tackle problems in an imagined workplace. Such as, calculate profitability ratios for your builder’s merchants or identify costs as variable, semi-variable or fixed in your garage. These unique scenarios help you through fictional scenarios that you may well encounter during your career.

Study support videos

Study Support videos are a fantastic way to review a key skill in a 2-3 minutes. These videos are presented by students like you using helpful animations to illustrate key learning points.

Green Light tests 

Green Light tests cover key areas within each unit. 

A traffic light system is used to highlight which areas in a unit you need to put more work in – scoring you red, amber or green based on your performance. 

Along with practice assessments and e-learning, Green Light tests are the perfect resource to help you prepare for your assessments.

AAT Learning Pods

Our Learning Pods are another fantastic resource for the modern student. Podcasts are a part of daily life now, and the award-winning Learning Pods series give our audience a chance to hear directly from some of the subject-matter experts in our industry. These delve deeper into key areas that students have historically struggled with, as well as suggesting exam-management techniques, general study tips and a few laughs along the way!

Learning activity search

Another great new feature is the ability to search for a keyword or phrase across all the resources, so finding help with a particular topic just got even easier. All the same great content is still there, all the same questions and interactions, but now even easier to navigate.

The AAT Lifelong Learning Portal is designed to support both students and professional members throughout their journey with AAT. Initially, the learning portal has been launched to you, our students, as well as training providers but the portal, will be available to all professional members later in the year.

Watch the video for a sneak peek

Further reading:

How to keep what you’ve learned and carry on

Have you been studying for an AAT assessment that’s now on pause? AAT tutors give us their top tips for holding onto that knowledge and continuing your studies during Covid-19.

Studying on lockdown

Your ability to study towards future AAT assessments during lockdown will very much depend on your other responsibilities. If, like many AAT students, you’re juggling childcare and working from home, revising may not be your top priority.

But if you’re on furlough, or a full-time student, “this is a fantastic opportunity,” says Accountancy Learning tutor Pat Leahy.

“It’s also an excellent chance for apprentices to work on their portfolio and submit it for review.”

Even if your classes have stopped completely for the moment, you can push ahead with your studies using the wealth of useful features on AAT’s new Lifelong Learning Portal, including podcasts by industry experts and bite-sized Study Support videos that review a key skill in just a few minutes.

Storing knowledge for the long haul

Cancelled assessments can be frustrating. But on a positive note, you may find yourself with ample time on your hands for some deep concentration on studies. And ironically, this can lead to you storing learned information deeper and for longer.

“Having a longer period to learn material allows you to develop reserves of longer-term memory that will lead to higher marks in assessments and help you in your working career,” says Gareth John, chairman and director of Accountancy Training college First Intuition.

Having more time to study makes it even more important to keep your methods varied, though.

“There’s a risk that boredom will set in, so I’d recommend looking at different ways of revising,” Leahy says.

“Teaching others is a really good way of ensuring you know a topic, so how about pretending you’re going to give a presentation on a particular topic?”

You can even follow through by giving the presentation – either in person to someone you’re isolating with, or for a fellow student or relative via video call.

Moving on to your next unit

Studying the same subject over and over again is bound to get boring, so don’t be afraid to move on when you’re ready.

“Although many students will feel reluctant to start a new unit without sitting the one already studied, I think this could potentially be a blessing in disguise,” says Jade Hunt of Accountancy Learning.

“The synoptic exams require us to retain the information, and if candidates progress on to further studies they may sit multiple exams during a single window, so this is all good practice.”

There may even be more overlap than you’d expect.

“There are certain units, such as level 3 Advanced Bookkeeping and Final Accounts Preparation, that actually go together quite well as the material contained builds on and overlaps with the material already seen in the other,” John adds.

Rebooking your assessment

It’s a good idea to rebook any assessments you were due to take during lockdown as soon as possible.

But John advises: “Even if students have been studying for two or three units in parallel, I wouldn’t suggest sitting all of the assessments too close to each other.”

“It’s better to spread them out a little bit to allow time to prepare for each in turn.”

Three tips for lockdown revision success

1. Break your revision down into stages

John recommends splitting your studies into the following three stages:

  • Learning phase – reading course notes, watching online lectures etc.
  • Revision phase – reviewing your notes, submitting work to tutors for feedback etc.
  • Rehearsal phase – completing mock assessments.

2. Choose methods that suit YOUR learning style

“If you’re a visual learner then flashcards could be really useful,” Hunt says. “If you’re a kinaesthetic learner, why not record voice memos and play them to yourself whilst you’re waiting for the kettle to boil?”

Figure out your learning style here.

3. Tune in to the AAT Lifelong Learning Portal

“With the Lifelong Learning Portal, we’ve taken a long look at how our students approach their studies and created something that will genuinely benefit them,” says Patrick Willis of the AAT. “We really hope you enjoy using it.”

Log in today for easy access to AAT study support resources, all in the one place. You can add notes to resources to help your revision, and reminders to resources you want to revise later. You can even add resources from your tutor or a favourite blogger to really broaden your revision.

In summary

How much revision you can get done during lockdown for your next AAT assessment will depend on your personal circumstances.

But if you have lots of time on your hands, this is a great opportunity to advance your studies and gain a deeper understanding of the subjects in which you should already have been assessed.

Either way, the AAT’s new Lifelong Learning Portal can help you nail your next assessment – whenever that is.

Further reading

How to study and home school your kids

Finding time to study for your AAT qualifications is hard enough under normal circumstances – let alone when you’re juggling working from home and educating your children.

But AAT is here to help you stay on track with your studies, even during the Coronavirus lockdown.

Time management – how to fit studying into your busy day

It’s easy to feel overwhelmed at the prospect of having to work, home school your children, and study – all without leaving the house! So don’t be too hard on yourself. It’s important to be realistic about what you can achieve.

Talking to your colleagues about the challenges you face is a good place to start – and that includes discussing when you can study. If your employer usually offers you paid leave to attend classes or revise, find out if you can keep taking this time to continue your studies from home. If you have your employer’s permission to start an AAT course, why not look into doing it via one of our online partners such as Accountancy Learning, Reed or ICS Learn?

As most working parents already know, the easiest times to study are generally when everyone else is in bed – or at least snuggled up in front of a film. So try to set aside an hour in the evening, or get up early and study for an hour before the rest of the household wakes up.

You might feel you should be spending this time doing paid work, but failing to stick to your contractual hours will not just stop you from studying – it could also have a negative effect on your mental health.

Studying for your Advanced Synoptic assessment?
Tune into our Facebook Live video, Thurs 30th April at 2:00pm, where we’ll go over the essential spreadsheet knowledge you’ll need.
Click to set a Facebook reminder.

Homeschooling – how to be top of the class

Sticking to a routine isn’t just good for you. It also helps children feel less disorientated by the life-changing restrictions of lockdown. So try to get up at the usual time on weekdays, and to keep mealtimes and bedtimes as normal as possible. Creating the right atmosphere is also important.

If your children are old enough to get on with their school work with little input from you, a “work zone” where the whole family knuckles down may be a good option. If not, carving out a private niche where you can work and study is the best solution, where possible.

Either way, don’t feel your children need to be doing academic work for hours at a time. Activities such as drawing, baking, and reading are also great ways to learn, while bigger projects such as puppet shows have the added advantage of freeing up some studying time for you.

Online resources – how to make the internet work for you

As an AAT student, you have access to a wealth of e-learning services, all of which can be accessed via your MyAAT account. 

You can also stay up to date with industry news thanks to the AAT Weekly e-newsletter and 20 magazine – as well as AAT’s Twitter feed:@Youraat. And you can connect with other AAT members on the lively AAT discussion forums.

Online AAT resources that can help you keep on top of your studies during lockdown include:

  • Practice assessments: familiarise yourself with content type and question structures and try example assessment questions to practice your technique.
  • E-learning modules: enhance your understanding and test your skills using interactive tutorials, worksheets, and animations on key topics.
  • Study support webinars: join in live or watch a previously recorded one of these sessions, which focus on a specific element of an AAT unit.

There are also numerous online resources available to help parents educate and entertain their children during lockdown. Many secondary school children, for example, are continuing their normal lessons online via Google Classroom. For younger children, meanwhile, Twinkl is packed full of fun stuff ranging from interactive maths games to animal flashcards for toddlers.

What’s more, the site’s 630,000 resources can be accessed for free while lockdown continues – just enter the code CVDTWINKLHELPS when you register. 

Other online resources worth checking out include the BBC’s Super Movers videos, the National Geographic Kids YouTube channel, and the virtual tours being offered at many UK museums. You can also fill much of the day by tuning in to free celebrity-led content, and studying while they watch and learn.

The celebrity sessions on offer include:

  • 9am – PE with Joe Wicks
  • 10am – Maths with Carol Vorderman
  • 11am – Story time with David Walliams
  • 12pm – Cooking with Jamie Oliver
  • 1pm – Music with Myleene Klass
  • 1.30pm – Dance with Darcey Bussell

In summary

Fitting in studying when you are homeschooling and trying to do your job remotely is not easy, but it is possible. Organising your day is key; it may help to write a list of small, achievable tasks such as:

  1. Study for 30 minutes
  2. Do an activity with the kids

You should also take advantage of all the free online resources available – to help both you and your children be better students.

Further reading:

Facing furlough? Here’s what it could mean for you

What could it mean for you to be furloughed, and how could it affect you? We explain all in a practical guide for AAT students, apprentices and members.

In the same way that few people had heard of a ‘coronavirus’ (Covid-19) before 2020, scarcely anybody knew what “furlough” meant either; many assuming it had something to do with horse racing. But just like Covid-19, furloughing has rapidly and unexpectedly altered the lives of millions of people.

Important update!

Late on Friday 17 April, the Government announced the scheme will be extended until 30 June and rushed out further guidance ahead of the launch at 8 am on Monday 20 April. We will update this page soon. Meanwhile, here are the links:

Whether you’ve just been furloughed and feel at a loss, or colleagues have suddenly dropped off the radar as your workload ramps up, it’s a lot to handle.

We’ve spoken to a few HR experts to get you some quick facts on what this situation means.

1. What are the rules of furlough? 

Being furloughed by your employer is similar to gardening leave: you’ll be sent home, banned from undertaking any work, but will still get paid. This payment – outlined as part of the government’s job retention scheme – will see you receive 80% of your wages (paid by the government), which will be capped at £2,500 a month (in line with the average UK salary of £30,000).

This ensures workers are kept on the payroll rather than being laid off.

The payment is available to all employers that started a PAYE payroll scheme on or before 19 March 2020. If you’ve started a new job since then (or are between jobs and/or made redundant), things are a bit more complicated and you may find yourself unsupported by the scheme. One possible solution is to ask your former employer to rehire you so that you’re eligible for the scheme.

Can you continue to study?

Put simply, yes. The government’s guidance is as follows:

“Furloughed employees can engage in training, as long as in undertaking the training the employee does not provide services to, or generate revenue for, or on behalf of their organisation or a linked or associated organisation. Furloughed employees should be encouraged to undertake training.”

“Training could include time spent on increasing product knowledge, or studying for exams after lockdown but companies need to tread very carefully. This must be ‘real training’, and not ‘work’ in disguise,” says Kirsty Senior, Director of Citrus HR.

Happily, you will get paid whilst training. “Employees must be paid at least the national living wage or national minimum wage for 100 per cent of the time spent training, even if this is more than the furlough subsidy,” says Toni Trevett FCIPD, Director at CompleteHR.

Can apprentices continue the 20% off-the-job element?

Apprentices can be furloughed just like any other employee.

They can also continue to train while being furloughed (as long as it doesn’t financially profit their employer). Apprentices will receive a government subsidy too, consisting of the highest amount of either:

  • the apprenticeship minimum wage
  • national living wage
  • national minimum wage
  • or 80 per cent of your usual wages.

The required 20 per cent ‘off-the-job’ training can be continued on furlough. This training could include online learning and assignment completion, or employers setting tasks to be conducted at home.

2. How do the finances work?

If you’re currently being furloughed, HMRC will reimburse 80 per cent of your wages, capped at £2,500 per month. The amount you receive will be 80 per cent of your salary before tax (ie gross salary) as of 19 March 2020.

If you’re on maternity or parental leave, the usual rules will apply.

Got more than one employer? If both firms furlough you, then you’ll receive separate sums from each company (the 80 per cent of your wages and £2,500 monthly cap applies for each employer individually).

If you need support through the welfare system while being furloughed, such as universal credit, then this should be available to you.

Find out how to claim universal credit here.

What’s included in furloughed salary?

1. Pension contributions

You’ll still need to pay your usual pension contributions (both employer contributions and any usual automatic contributions from yourself). Under automatic enrolment, the minimum you must pay is 4% of your qualifying earnings, and for your employer it’s 3%. If you’re unsure what you currently pay, check with your HR team.

2. Overtime

If your wages have been supplemented by past compulsory overtime, fees or compulsory commission payments, this will be included in the calculations of the income you receive. Non-compulsory overtime etc will not be included.

3. Income tax and National Insurance

Income tax and National Insurance contributions will still be deducted from the wages you receive on furlough.

The income tax rate you pay is determined by:

  • how much of your income is above your Personal Allowance of £12,500 (though this figure may differ based on other circumstances)
  • and how much of your income falls within each tax band.

Individuals earning up to £12,500 may pay 0% in income tax, whereas those earning over £150,000 in taxable income may pay 45% in tax. That’s a big chunk of your furlough wages.

There are a number of rules around National Insurance, but you may pay between 0% and 12% of your earnings, depending on previous rates.

Your employer will deduct these directly from the government grant.

4. Annual leave

“You will continue to accrue holiday if you’ve been placed on furlough because your employment contract continues – the same principal applies as when someone is on maternity or paternity leave,” explains Senior.

“In practice, this means people will accrue lots of holiday, and it has been widely debated as to whether you can be on furlough and holiday at the same time. We believe (note that we do not yet know) that you can be on holiday, but should probably receive 100 per cent of pay rather than 80 per cent of pay for the time when you are on holiday.”

“We expect employers to ask that staff take at least a week, possibly more of holiday during the furlough period to prevent everyone wanting to take all their holiday when lockdown is over and the business is trying to recover and rebuild.”

If you haven’t taken your allocated holiday time due to coronavirus, your bosses must give you the opportunity to take it at some point over the next two years of annual leave. 

What’s excluded:

  • The remaining 20 per cent of your pay-packet. Some lucky souls may receive their full wage, but only if their boss decides to top it up.
  • Bonuses, tips, non-cash payments and benefits-in-kind.
  • If your salary usually exceeds £2,500 a month, you won’t get any more than the statutory, capped £2,500 figure.

3. What’s the furlough process?

The initial consultation

It starts off with a consultation between you and your employer. HR expert Toni Trevett explains:

“Firstly, your employer will speak with and then write to you, stating that it intends to place you on furlough along with an explanation of what that means. They’ll also ask for your consent. You’ll be asked to sign a letter or furlough agreement, or send your employer an email confirming this consent.”

It’s no surprise that most people will agree to be furloughed, especially as the alternative will usually be dismissal by redundancy. Your employer should then confirm in writing that you’ve been furloughed.

Some employers, says Trevett, may choose to “rotate staff on furlough but the minimum rotation period will be three weeks.”

Getting paid

  • You may be paid on your normal pay day, with a payslip from your employer as usual, or your employer may be forced to delay your wages until they receive the government grant after 20 April.
  • Your employer handles everything around the HMRC grant, so you don’t need to do anything.

Your company will initially apply to the government for the grant. The online HMRC portal where your employer will manage your furloughed status is set to go live on 20 April. You’re unlikely to be paid before then, but some employers may choose to pay their staff first – and claim the money back from the government later.

“In most cases you should get paid on your normal pay day, and this will be paid by your employer in the normal way, with a payslip detailing what you’ve been paid, the tax and any deductions,” points out Senior. “Your employer will submit a claim to HMRC separately and request a grant to cover these wage costs –  if the portal goes live on 20 April as planned, then HMRC should make payments to employers around the 30th of the month.”

The grant officially begins for each individual on the day you were placed on furlough. The government will backdate payments to 1 March if you’ve been furloughed since then, and employers will receive a lump sum for both March and April’s wages.

“In some exceptional circumstances, if your employer doesn’t have enough cash to cover the wage bill, and hasn’t been able to access any emergency funding, they may ask to delay the payment until they receive the money from HMRC – you would technically have to agree to this. The claim process would likely take much longer than the length of any delay.”

Trevett advises furloughed staff “to ensure they understand what they’re signing up to, as essentially they are being asked by their employer to agree to ‘unpaid leave’, so that their employer is able to apply to the job retention scheme instead. A furloughed employee will want to ensure that if for any reason their employer is refused the payment from the government, they’ll still get 80 per cent of their pay up to the £2,500 maximum.”

How long will I be affected by the furlough?

Citrus HR’s Senior explains here:

“The scheme is open for claims from 1 March to 30 June, which is a 16-week period. There is a strong possibility that this will be extended if coronavirus restrictions remain in place into May, and the government has committed to extending it if it is needed.”

Initially the scheme was only due to run for 12 weeks until 31 May, but the Chancellor extended it to the end of June as of 17/04/2020, and it may be extended further at a later date.

What happens next is a big unknown. Economists and business analysts are predicting a huge recession, therefore I think we should certainly expect some turbulence over the coming months. At the moment our clients are putting lots on hold until there is some more certainty, but they’re also forecasting and planning to adjust their staffing levels quickly if they need to.”

Anybody placed on furlough will technically be taking temporary leave of their job for a minimum period of three consecutive weeks. If you’re furloughed for a period of time shorter than this, you won’t receive any payment from the government, so raise this with your employer.

Note that you could be on furlough for longer than four weeks if the job retention scheme is extended beyond 30 June by the government.

You can be furloughed more than once, and anybody who returns to work will be taken off furlough.

People who are isolating can still be placed on furlough.

What you can’t do on furlough:

Work for your company

If you’re placed on furlough, you can’t undertake any work for your company. This includes working from home and checking emails.

Do this and you could risk not receiving any reimbursement of your wages. However, you can still use your email to keep in touch with your employers. Tread carefully.

What you can do on furlough:

Volunteer

Furloughed employees can make good use of the quarantine downtime by taking part in volunteering work (such as volunteering for the NHS which still needs people to deliver medicine and drive patients to appointments).

Work for somebody else

If you want to earn extra cash by taking on a weekend job at a supermarket or delivering groceries in the evening (both are in demand at the moment), Trevett says, “The answer whether somebody who is being furloughed can work for another employer appears to be ‘yes’, if it’s allowed under your current contract of employment.”

“This includes agency workers, but they mustn’t do any work for, through or on behalf of the agency that has furloughed then, including the agency’s clients. You’ll also need to return straight to work if your employer chooses to recall you.”

4. Where does this leave my future?

Redundancy?

The good news? While you’re on furlough, you’ll be safe from redundancy. However, on 1 June, when the government’s furlough scheme ends, your employer will make a decision on whether you can return to your duties. However, the government may choose to extend its job retention scheme, meaning you’ll be furloughed for longer.

Enhance your employability by studying and adding skills

Furloughed downtime gives AAT students the perfect opportunity to learn new skills and continue studying. AAT president John Thornton advises: “If you are furloughed or spending time on lockdown, I would say use that time productively to do your studying. Keep your motivation up. Keep a structured approach.”

To help you with this, AAT have recently launched the new Learning Portal feature on their website for learning content and resources. It’s accessible via login, and gathers all of your study support resources into one place, enabling you to easily track and evaluate progress with flexibility.

In summary

“It would be unrealistic to think that the government could save all the jobs that might be affected, so some level of redundancies should be expected,” says Senior. “But the jobs retention scheme has given a lifeline to many.”

The government’s wage bailout scheme is unprecedented and complex. If you do find yourself being furloughed, stay in regular contact with your employers and/your HR department, and ask any questions you may have.

Keep abreast of any developments via the gov.uk website, AAT or reputable news sources such as the BBC.

Further reading:

*The information in this article was correct as of 14 April 2020. Click here for the latest government guidance on furloughing.