HMRC promises one-day response to overdue CT claims

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HMRC is introducing a change to help Corporation Tax customers claim their repayment faster if they have waited for longer than 8 weeks since making their claim. 

From 5 September 2022, following a successful trial, HMRC will aim to respond to all progress chasing calls for Corporation Tax repayments within one working day, where the customer has waited more than 8 weeks since submitting their claim. Corporation Tax advisers will escalate these cases to a technical adviser in real-time. Where a technical adviser is not available to respond in real-time, the customer will be added to a list to be worked by a technical adviser within one working day. 

This should particularly benefit customers with complex cases and those who are in receipt of a high-value repayment, and will significantly reduce the number of times a customer will have to contact HMRC to progress their Corporation Tax repayment claim.

David Nunn is a former Content Manager at AAT.

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